Return Policy

RETURN POLICY
If your products are unused and in new condition, you may return your purchase within 90 days from the day you purchased to receive a full refund. Return postage is at the customer's expense. To return an item: All returned orders must be pre-authorized by us. Via email info@luxelinebeauty.com.au

Please contact us and include your original order number, the product(s) you are returning, and your name. We will provide you with a return shipping address. All returns MUST be in brand new and resalable condition and MUST be returned in the original packaging with all the original material. Returned items that are not in their original packaging and/or deemed not resalable will be refused and returned.

In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away. We will arrange for a pickup or refund you all return shipping charges after we receive the product back into our warehouse. All returned items must be pre-authorized and sent back in the original packaging with all the original material. After we verify the returned item(s) we will send a refund or replacement.